Complaint
If an item is faulty, we will help you resolve the matter. When buying as a consumer, you have a 2-year right to make a claim under the Danish Sale of Goods Act. This right covers defects that were present at the time of delivery, or whose cause was present at the time of delivery.
How to get started
- Write to info@billigtfiskegrej.dk.
- State your order number or attach proof of purchase.
- Describe the defect, when it was discovered, and please include clear photos.
You must make your claim within a reasonable time after discovering the defect. A claim made within two months of discovery is always timely.
What happens next?
Depending on the specific situation, the solution may be a repair, an exchange, a suitable price reduction, or a refund. Normal wear and tear and damage resulting from improper use are not in themselves defects for which the seller is liable.
Please contact us before shipping so that we can agree on the correct procedure. If the claim is justified, we will cover reasonable and necessary return costs. A manufacturer's warranty is in addition to this and does not limit your rights against us.
If the item needs to be sent in, the address is:
Billigt Fiskegrej / Alt-I-Fiskegrej ApS
Øster Kringelvej 21A
8250 Egå
Denmark
Pack the item securely and enclose your order number as well as contact information.