Terms and conditions
These terms and conditions apply to consumer purchases at Billigt Fiskegrej.
Who are you trading with?
Billigt Fiskegrej is operated by Alt-I-Fiskegrej ApS, CVR 45792609.
Øster Kringelvej 21A
8250 Egå
Denmark
E-mail: info@billigtfiskegrej.dk
Phone: +45 60 74 93 81
Prices and ordering
Prices are displayed in Danish kroner including VAT, unless another currency is explicitly selected. Shipping and the total price are shown at checkout before ordering. Please check items, sizes, quantities, and contact information before approving the order. You will receive an order confirmation via email.
Payment
The payment options enabled for your order are displayed at checkout. For standard card payments, the amount is charged when the item is shipped. Any other payment methods follow the terms displayed when selecting the payment method. Card payments are processed through Shopify Payments; we do not have access to your full card number.
Delivery
We want to make it easy to get your gear ready for your fishing trip.
Shipping price and delivery options
The available delivery methods and the total shipping price are shown at checkout before you approve the purchase. Options depend on the delivery address and the size of the items. Long rods and other large items may have different delivery options than small gear.
Delivery time
The expected delivery time is stated during the ordering process. If a delay or an issue with an item in your order occurs, we will contact you. Please order in good time if you need the gear for a specific trip.
Track your package
When an order is sent via parcel post, you will receive information about the shipment and tracking. Please ensure your email address and delivery address are correct when ordering.
If the package is damaged or missing
Contact us at info@billigtfiskegrej.dk or +45 60 74 93 81. State the order number and please attach photos of the packaging and damage. We will help clarify the matter; our responsibility follows the applicable rules for consumer purchases.
Returns are different from a complaint
Read about cancellation and returns if you have changed your mind. Read about complaints if the item has a defect.
Cancellation and returns
Does the gear not fit you? When buying online, you as a consumer have a 14-day right of withdrawal from the day you receive the item.
1. Notify us
Write to info@billigtfiskegrej.dk before the deadline and state that you wish to cancel the purchase. Please provide the order number, name, and which items it concerns. You do not need to justify your choice. Simply refusing to pick up the package is not sufficient.
2. Return the item
You must send the item back no later than 14 days after you have notified us of your withdrawal. Pack it securely and keep the receipt for shipment. You pay the direct costs for the return shipment. The price depends on the size of the package and the shipping company; long fishing rods may require special shipping. Contact us before sending if you are in doubt about transport.
Send to:
Billigt Fiskegrej / Alt-I-Fiskegrej ApS
Øster Kringelvej 21A
8250 Egå
Denmark
Send with delivery to the address. We do not accept packages sent COD (cash on delivery) or packages sent to a parcel shop.
You must examine the item
You may examine the item as you would in a physical store. If you use it more than is necessary to establish its nature, characteristics, and function, you may be liable for any decrease in value. Original packaging, labels, and instructions should be included, but missing packaging does not in itself negate your right of withdrawal. Sale items have the same statutory right of withdrawal.
3. Get your money back
We will refund without undue delay and no later than 14 days after your notification. In case of cancellation of the entire purchase, we will also refund the cost of the cheapest standard delivery we offered. Any surcharge for a more expensive delivery method is not refunded. We may withhold the amount until we have received the item or documentation that it has been returned, whichever occurs first.
The money is refunded using the same payment method you used for the purchase, unless you explicitly agree otherwise with us. Any decrease in value for which you are liable may be deducted.
Exchanges
Contact us if you want to exchange for another size or model. We will help find a practical solution.
Standard withdrawal form
You can use this text in an email, but it is not a requirement:
To Billigt Fiskegrej / Alt-I-Fiskegrej ApS, Øster Kringelvej 21A, 8250 Egå, info@billigtfiskegrej.dk.
I hereby notify that I wish to withdraw from the purchase of the following items: …
Ordered on: … / received on: …
Name: …
Address: …
Date: …
Signature (only if the form is sent on paper): …
Complaints
If an item has a defect, we will help you resolve the matter. When you buy as a consumer, you have a 2-year right to make a complaint according to the Sale of Goods Act. The right covers defects that were present at the time of delivery or whose cause was present at the time of delivery.
How to get started
- Write to info@billigtfiskegrej.dk.
- State the order number or attach proof of purchase.
- Describe the defect, when it was discovered, and please attach clear photos.
You must file a complaint within a reasonable time after you discover the defect. A complaint made within two months of discovery is always timely.
What happens next?
Depending on the specific situation, the solution may be repair, replacement, a proportional price reduction, or a refund. Normal wear and tear and damage resulting from improper use are not in themselves defects for which the seller is liable.
Contact us before sending so we can agree on the correct procedure. If the complaint is justified, we will pay the reasonable and necessary return costs. A manufacturer's warranty is in addition to and does not limit your rights against us.
If the item needs to be sent in, the address is:
Billigt Fiskegrej / Alt-I-Fiskegrej ApS
Øster Kringelvej 21A
8250 Egå
Denmark
Pack the item securely and include the order number and contact information.
Complaints
Contact us first if you are not satisfied with a purchase, so we can try to resolve the matter. If we cannot find a solution, you can investigate the options with the Mediation Team for Consumer Complaints and the Consumer Complaints Board via Nævnenes Hus. Whether a case can be processed depends on the applicable conditions and monetary limits.
Personal data
Read how we process information about you in our privacy policy.